Knowledge workers will be companies' most valuable source of competitive advantage in 2020, whether in outward-facing functions such as sales or inward-facing ones such as knowledge management. According to respondents to a major new survey on the company of the future, the value of price competitiveness to customers is expected to decline relative to other factors, such as personalisation of products and quality of customer service.
Relationships the key to corporate success in 2020, says major new report
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